Benedictine Living

CHALLENGE: Benedictine Living, a Catholic senior living community, needed to ensure all employees embody their values and deliver the same standard of care

SOLUTION: Develop internal communication tools to standardize care and inspire employees.

MY ROLE:

• Research: Conducted in-depth interviews with stakeholders, residents, and families to understand their needs and expectations.

• Messaging Framework: Created a strategic messaging framework that clearly communicates Benedictine Living's values.

• Employee Inspiration Book: Authored a book that showcases the legacy of the Benedictine Sisters and provides practical examples of how to treat residents with love and respect.

IMPACT: The messaging framework and employee inspiration book ensured consistent communication of Benedictine Living's values and empowered all employees to deliver exceptional, compassionate care.